Noblexa Solutions is seeking a friendly and professional Customer Support Executive to provide exceptional service to our clients. The role involves handling inquiries, resolving complaints, and ensuring a positive customer experience through various communication channels including phone, email, and chat.

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve customer satisfaction.
• Provide feedback on customer concerns and recurring issues.

Candidates should have at least a High School Diploma or Bachelor’s degree in any field. Communication and problem-solving skills are crucial for this role.

• High School Diploma or Bachelor’s degree in any field.
• Excellent written and verbal communication skills.
• Basic knowledge of CRM tools and customer service software.
• Ability to handle multiple queries and work under pressure.

• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution skills.
• Patience and ability to work under pressure.
• Attention to detail and organizational skills.
• Familiarity with customer support tools like Zendesk or Freshdesk.

• Answer and manage incoming customer queries promptly.
• Resolve issues related to products or services efficiently.
• Document customer interactions and escalate as needed.
• Provide support and guidance to customers regarding company policies.
• Collaborate with internal teams to improve service delivery.