Noblexa Solutions is seeking a skilled and customer-oriented Technical Support Executive to provide expert assistance and resolve technical issues for clients. The role involves troubleshooting, guiding users through solutions, and escalating complex issues to higher-level teams when necessary.

• Provide technical assistance via phone, email, and chat.
• Troubleshoot software and hardware issues effectively.
• Document issues, solutions, and escalate unresolved cases.
• Guide clients on software installations and configurations.
• Collaborate with internal teams to improve products and services.

Candidates should have a Bachelor’s degree in Computer Science, IT, or related field. Prior experience in technical support or IT helpdesk roles is preferred.

• Bachelor’s degree in Computer Science, IT, or related field.
• Basic understanding of networking, operating systems, and common software.
• Familiarity with ticketing systems and CRM software.
• Good analytical and problem-solving skills.

• Strong technical knowledge and troubleshooting skills.
• Excellent verbal and written communication skills.
• Patience and ability to handle multiple queries efficiently.
• Attention to detail and analytical thinking.
• Ability to work independently and as part of a team.

• Respond to technical support inquiries and troubleshoot issues.
• Guide users on software, hardware, and system usage.
• Document problems, resolutions, and escalate complex cases.
• Maintain knowledge base and assist in creating help documents.
• Collaborate with IT teams to resolve recurring technical issues.